Getting Started
Learn the basics of installing, activating, and setting up your Party Desk Pro account.
We’re Here for You
Professional support when you need it
Find answers, submit a support ticket, or view updates for an existing request.
We’re here for you
How can we help?
Get answers from the Party Desk Pro knowledge base, submit a new support request, or check the status of an existing ticket.
Knowledge base
Find answers and helpful guides
Browse common topics to learn how to set up, customize, and manage Party Desk Pro.
Bookings & Calendar
Set up booking forms, manage event requests, and organize your schedule.
Payments & Billing
Connect payment services, create payment links, and manage subscription billing.
Customer Portal
Customize My Account and help customers access bookings, payments, and documents.
Employees & Operations
Manage staff accounts, assignments, mobile job details, photos, and progress.
Automations & Email
Create professional templates and automate customer communication before and after events.
Can’t find the answer you need?
Submit a support ticket and include as much information as possible, including screenshots when helpful.
Support questions
Frequently asked questions
Where can I see replies to my support ticket?
Open the View Tickets page while logged into your Party Desk Pro account. Select a ticket to read replies and add more information.
What information should I include in a new ticket?
Include a clear description of the issue, the page or feature involved, any error message shown, and screenshots when possible.
Can I submit a billing or license question?
Yes. Select the billing or license category when submitting your ticket so it can be routed correctly.
Do I need to be logged in to view my tickets?
Yes. Ticket history should be connected to the customer’s WordPress account to keep support conversations private.
Still need help?
Our support team is ready to help you get the most from Party Desk Pro.