Troubleshoot availability and double booking
Find the booking, duration, turnaround, status, or time-zone setting causing an unexpected result.
Guide typeStep by step
Estimated time2 minutes
Best forTroubleshooting
- Open the existing booking on the affected date.
- Confirm its start time, duration, turnaround time, and status.
- Check whether that status is configured to block availability.
- Confirm the WordPress site time zone under Settings → General.
- Look for a second booking whose setup or teardown window overlaps.
- Retest the exact date and start time on the public form.
If the result is still unexpected, take a screenshot of the calendar with customer details redacted and record the two booking IDs and time ranges.