.pdp-hd-wrap{--pdp-primary:#4f46e5;max-width:1180px;margin:34px auto;font-family:inherit;color:#182033}.pdp-hd-wrap *{box-sizing:border-box}.pdp-hd-hero{display:flex;justify-content:space-between;align-items:center;gap:28px;background:linear-gradient(135deg,var(--pdp-primary),#17173f 82%);color:#fff;padding:42px;border-radius:26px;margin-bottom:24px;box-shadow:0 22px 60px rgba(31,35,90,.22);overflow:hidden;position:relative}.pdp-hd-hero:after{content:"";position:absolute;width:260px;height:260px;border-radius:50%;right:-80px;top:-110px;background:rgba(255,255,255,.08)}.pdp-hd-hero>div{position:relative;z-index:1}.pdp-kicker{display:block;letter-spacing:.14em;font-weight:800;font-size:12px;opacity:.78}.pdp-hd-hero h2{color:#fff!important;font-size:38px;line-height:1.1;margin:9px 0 12px}.pdp-hd-hero p{font-size:17px;line-height:1.6;max-width:690px;margin:0 0 10px;color:rgba(255,255,255,.9)}.pdp-hd-hero small{color:rgba(255,255,255,.7)}.pdp-account-chip{min-width:225px;background:rgba(255,255,255,.12);border:1px solid rgba(255,255,255,.18);padding:14px;border-radius:16px;display:flex;gap:12px;align-items:center;backdrop-filter:blur(8px)}.pdp-account-chip>span{width:42px;height:42px;border-radius:12px;background:#fff;color:var(--pdp-primary);display:grid;place-items:center;font-weight:900}.pdp-account-chip small,.pdp-account-chip strong{display:block}.pdp-account-chip small{opacity:.7}.pdp-hd-grid{display:grid;grid-template-columns:1.12fr .88fr;gap:24px}.pdp-hd-card,.pdp-ticket-view,.pdp-hd-login{background:#fff;border:1px solid #e7eaf1;border-radius:22px;padding:28px;box-shadow:0 12px 35px rgba(25,34,60,.07)}.pdp-card-head{display:flex;align-items:flex-start;justify-content:space-between;margin-bottom:21px}.pdp-card-head span{font-size:11px;font-weight:900;letter-spacing:.12em;color:#757f95}.pdp-card-head h3{margin:5px 0 0;font-size:25px;color:#1a2235}.pdp-step{min-width:40px;height:40px;padding:0 11px;border-radius:12px;display:grid;place-items:center;background:#eef0ff;color:var(--pdp-primary);font-weight:900}.pdp-hd-card label{display:block;font-weight:750;margin:16px 0 7px;color:#30394d}.pdp-hd-card label small{font-weight:500;color:#7e8798}.pdp-hd-card input,.pdp-hd-card select,.pdp-hd-card textarea,.pdp-reply-form textarea{box-sizing:border-box;width:100%;padding:13px 14px;border:1px solid #dce1eb;border-radius:11px;background:#fbfcfe;font:inherit;color:#20283a;transition:.2s}.pdp-hd-card input:focus,.pdp-hd-card select:focus,.pdp-hd-card textarea:focus,.pdp-reply-form textarea:focus{outline:0;border-color:var(--pdp-primary);box-shadow:0 0 0 3px rgba(79,70,229,.12);background:#fff}.pdp-hd-row{display:grid;grid-template-columns:1fr 1fr;gap:15px}.pdp-button{display:inline-flex;align-items:center;justify-content:center;background:var(--pdp-primary)!important;color:#fff!important;text-decoration:none!important;border:0;border-radius:11px;padding:14px 21px;font-weight:850;cursor:pointer;margin-top:17px;box-shadow:0 9px 20px rgba(79,70,229,.2)}.pdp-account-field{background:#f6f7fb;border:1px solid #e4e7ef;padding:14px 15px;border-radius:12px;margin:17px 0}.pdp-account-field span,.pdp-account-field strong,.pdp-account-field small{display:block}.pdp-account-field span{font-size:11px;text-transform:uppercase;letter-spacing:.08em;color:#7a8498;font-weight:800}.pdp-account-field strong{margin:3px 0}.pdp-account-field small,.pdp-help-text{color:#7b8495;font-weight:400;display:block;margin-top:6px}.pdp-hd-list{border-top:1px solid #edf0f5}.pdp-hd-ticket{display:grid;grid-template-columns:1fr auto 20px;align-items:center;gap:12px;padding:17px 2px;border-bottom:1px solid #edf0f5;text-decoration:none!important;color:inherit!important}.pdp-hd-ticket:hover .pdp-ticket-main strong{color:var(--pdp-primary)}.pdp-ticket-main strong{display:block;font-size:15px}.pdp-ticket-main small{display:block;color:#7c8597;margin-top:5px;font-size:12px}.pdp-arrow{font-size:24px;color:#a2a9b7}.status{display:inline-block;font-size:11px;font-weight:900;border-radius:999px;padding:7px 10px;white-space:nowrap;background:#eef0ff;color:#4143b7}.status.open{background:#e9f5ff;color:#176ba0}.status.in-progress{background:#f0ebff;color:#633ab5}.status.waiting{background:#fff3d6;color:#8b5d00}.status.resolved{background:#e7f8ee;color:#1f7a46}.status.closed{background:#eef0f3;color:#5d6675}.pdp-empty{text-align:center;padding:42px 10px;color:#768094}.pdp-empty div{font-size:32px}.pdp-empty h4{font-size:18px;color:#30394c;margin:9px 0 5px}.pdp-hd-success,.pdp-hd-notice{padding:14px 16px;border-radius:11px;background:#eaf8ef;color:#176b39;margin-bottom:16px;border:1px solid #ccebd8}.pdp-hd-notice{background:#fff6de;color:#765500;border-color:#f2dfa6}.pdp-hd-login{text-align:center;padding:52px 28px}.pdp-login-icon{font-size:38px}.pdp-hd-login h3{font-size:26px;margin:11px 0 7px}.pdp-hd-login p{max-width:560px;margin:0 auto;color:#697287}.pdp-back{display:inline-block;color:var(--pdp-primary);text-decoration:none;font-weight:800;margin-bottom:17px}.pdp-ticket-top{display:flex;justify-content:space-between;gap:18px;align-items:flex-start;padding-bottom:22px;border-bottom:1px solid #ebedf2}.pdp-ticket-top>div>span{font-size:12px;font-weight:900;letter-spacing:.08em;color:#7d8698}.pdp-ticket-top h3{font-size:29px;margin:5px 0}.pdp-ticket-top p{margin:0;color:#7a8394}.pdp-ticket-meta{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin:18px 0}.pdp-ticket-meta>div{background:#f7f8fb;border:1px solid #e8eaf0;border-radius:12px;padding:13px}.pdp-ticket-meta small,.pdp-ticket-meta strong{display:block}.pdp-ticket-meta small{color:#7b8495}.pdp-message{max-width:84%;padding:18px;border-radius:16px;margin:16px 0;border:1px solid #e6e9f0}.pdp-message.customer{margin-left:auto;background:#f2f3ff;border-color:#dcdefb}.pdp-message.support{background:#f8fafc}.pdp-message-head{display:flex;justify-content:space-between;gap:12px;margin-bottom:10px}.pdp-message-head small{color:#81899a}.pdp-message p:last-child{margin-bottom:0}.pdp-reply-form{margin-top:25px;padding-top:21px;border-top:1px solid #e8eaf0}.pdp-reply-form h4{font-size:19px;margin:0 0 10px}@media(max-width:850px){.pdp-hd-grid{grid-template-columns:1fr}.pdp-hd-hero{align-items:flex-start;flex-direction:column}.pdp-account-chip{width:100%}.pdp-ticket-meta{grid-template-columns:1fr}.pdp-message{max-width:100%}}@media(max-width:560px){.pdp-hd-wrap{margin:16px auto}.pdp-hd-hero,.pdp-hd-card,.pdp-ticket-view{border-radius:16px;padding:20px}.pdp-hd-hero h2{font-size:30px}.pdp-hd-row{grid-template-columns:1fr}.pdp-hd-ticket{grid-template-columns:1fr auto}.pdp-arrow{display:none}}

/* Ticket workspace — v1.2 */
.pdp-ticket-card-head{align-items:center;margin-bottom:18px}.pdp-ticket-card-head p{margin:7px 0 0;color:#717b8f;font-size:14px}.pdp-ticket-total{min-width:96px;text-align:center;background:linear-gradient(145deg,#f4f5ff,#fff);border:1px solid #e0e3fb;border-radius:16px;padding:12px 14px}.pdp-ticket-total strong,.pdp-ticket-total small{display:block}.pdp-ticket-total strong{font-size:25px;line-height:1;color:var(--pdp-primary)}.pdp-ticket-total small{font-size:11px;color:#778095;margin-top:5px}.pdp-ticket-tools{display:flex;align-items:center;gap:10px;padding:14px;background:#f7f8fb;border:1px solid #e7eaf1;border-radius:15px;margin-bottom:14px}.pdp-ticket-search{position:relative;flex:1}.pdp-ticket-search span{position:absolute;left:14px;top:50%;transform:translateY(-50%);font-size:21px;color:#8b93a3;pointer-events:none}.pdp-ticket-search input{margin:0!important;padding-left:41px!important;background:#fff!important}.pdp-search-button{border:0;border-radius:10px;background:#252b3b;color:#fff;padding:12px 17px;font-weight:800;cursor:pointer}.pdp-clear-search{font-size:13px;font-weight:700;color:#687287;text-decoration:none}.pdp-status-tabs{display:flex;gap:7px;overflow-x:auto;padding:2px 1px 13px;margin-bottom:4px;scrollbar-width:thin}.pdp-status-tabs a{display:inline-flex;align-items:center;gap:7px;white-space:nowrap;text-decoration:none!important;color:#5f697d!important;border:1px solid #e2e6ee;background:#fff;border-radius:999px;padding:8px 11px;font-size:12px;font-weight:800;transition:.18s}.pdp-status-tabs a:hover{border-color:#c9cdf8;color:var(--pdp-primary)!important}.pdp-status-tabs a.active{background:var(--pdp-primary);border-color:var(--pdp-primary);color:#fff!important;box-shadow:0 7px 18px rgba(79,70,229,.2)}.pdp-status-tabs strong{min-width:21px;height:21px;display:grid;place-items:center;border-radius:999px;background:rgba(84,92,112,.09);font-size:10px}.pdp-status-tabs a.active strong{background:rgba(255,255,255,.2)}.pdp-ticket-list-head{display:grid;grid-template-columns:minmax(240px,1fr) 82px 120px 82px;gap:13px;padding:9px 42px 9px 62px;color:#9198a8;font-size:10px;font-weight:900;letter-spacing:.08em;text-transform:uppercase;border-bottom:1px solid #e9ecf2}.pdp-hd-list{border-top:0}.pdp-hd-ticket{grid-template-columns:40px minmax(210px,1fr) 82px 120px 82px 18px;gap:13px;padding:15px 8px;border-radius:13px;border-bottom:1px solid #edf0f5;transition:.18s}.pdp-hd-ticket:hover{background:#f8f9fd;transform:translateX(2px)}.pdp-ticket-icon{width:38px;height:38px;border-radius:11px;display:grid;place-items:center;background:#eef0ff;color:var(--pdp-primary);font-size:13px;font-weight:900}.pdp-ticket-main strong{font-size:14px;line-height:1.35}.pdp-ticket-main small{font-size:11px;line-height:1.45}.priority{display:inline-flex;align-items:center;justify-content:center;width:max-content;min-width:58px;border-radius:8px;padding:6px 8px;font-size:10px;font-weight:900;background:#f1f3f6;color:#667084}.priority.high{background:#fff0e7;color:#a34a15}.priority.urgent{background:#ffe9eb;color:#b52232}.priority.low{background:#edf7f1;color:#347356}.pdp-updated strong,.pdp-updated small{display:block}.pdp-updated strong{font-size:12px;color:#444d60}.pdp-updated small{font-size:10px;color:#9299a7;margin-top:2px}.pdp-ticket-view{padding:0;overflow:hidden}.pdp-ticket-view>.pdp-back{margin:22px 26px 0}.pdp-ticket-top{padding:20px 26px 23px;background:linear-gradient(180deg,#fafbff,#fff)}.pdp-ticket-meta{margin:0;padding:17px 26px;border-top:1px solid #edf0f5;border-bottom:1px solid #edf0f5;background:#fafbfc}.pdp-conversation{padding:20px 26px}.pdp-reply-form{margin:0;padding:22px 26px 26px;background:#fafbfc;border-top:1px solid #e8eaf0}.pdp-message{box-shadow:0 4px 14px rgba(30,39,68,.04)}
@media(max-width:1000px){.pdp-ticket-list-head{display:none}.pdp-hd-ticket{grid-template-columns:40px minmax(150px,1fr) auto auto}.pdp-updated{display:none}.pdp-hd-ticket .pdp-arrow{display:none}.pdp-hd-ticket .priority{grid-column:3}.pdp-hd-ticket .status{grid-column:4}}
@media(max-width:620px){.pdp-ticket-card-head{align-items:flex-start}.pdp-ticket-total{min-width:76px}.pdp-ticket-tools{align-items:stretch;flex-wrap:wrap}.pdp-ticket-search{flex-basis:100%}.pdp-search-button{flex:1}.pdp-hd-ticket{grid-template-columns:36px 1fr auto;padding:14px 4px}.pdp-ticket-icon{width:34px;height:34px}.pdp-hd-ticket .priority{display:none}.pdp-hd-ticket .status{grid-column:3;grid-row:1/3}.pdp-ticket-main small{padding-right:4px}.pdp-ticket-view>.pdp-back{margin-left:20px}.pdp-ticket-top,.pdp-ticket-meta,.pdp-conversation,.pdp-reply-form{padding-left:20px;padding-right:20px}}